New Leaf Skin Clinic – Skin never looked so beautiful

Appointments, Refunds and Cancellations

Appointments

Appointments can be booked

Online
In Person
Phone – Give us a call at (03) 8577 8060

Please aim to arrive at the clinic 10 minutes prior to your appointment to allow time for checking in. If you are late, we may not be able to provide you with the full treatment but you will still be charged for the full appointment.

Deposit

A $50 deposit fee is required for all treatments below $500 and treatments/packages above $500 will require a $200 deposit fee to schedule a booking. The deposit is then deducted from the total balance of you service on the day of your appointment. The deposit can be paid via credit card, bank transfer and paypal. If you’re paying by bank transfer, we require you to take a screenshot of your payment receipt and we will confirm back that your payment has been received. It is your responsibility to ensure that the bank transfer account details are correct.

Refunds

We do not provide a refund if you have a change of mind about products and services that you have purchased. We want you to be a happy client, so if our service or product is faulty, then it may either be replaced or refunded.

In the case of pre-purchased packages, you can choose to cancel a service and receive a refund for unconsumed services only if the services provided had a major problem.

This would include:

There was a problem that if it was known before the purchase, it would have been stopped
The services did not meet the specific purpose that you came in for and cannot be fixed within a reasonable time frame
Creates an unsafe situation

Treatments and packages are not transferable to other individuals or clinic.

Cancellations

Changes to any of you booked appointments must be made at least 48 hours prior to your scheduled appointment. If you cancel within 48 hours of your appointment or fail to attend, we reserve the right to charge 50% of the booked treatment cost. In the case of packages, the booked treatment will be forfeited.

Packages

Cancellations that are made within 48 hours of your appointment or if you fail to attend, the booked treatment will be forfeited. If you decide to cancel the whole package, the full price paid will be forfeited.

Deposit

The deposit is strictly non-refundable as we are reserving such a lengthy amount of time for you to enable us to complete your procedure. If you cancel within 48 hours of your appointment or fail to attend, you will forfeit your deposit. To rebook your cancelled appointments, you will be required to pay an additional deposit fee. Cancellations can be done by calling the clinic on (03) 8577 8060 and via email at info@newleafskinclinic.com.au.

Why choose us

Our philosophy is to strive to do our best to address your skin care concern’s using a combination of current medical grade skin care treatments and prescription medication (if needed).

You can feel safe that you are being treated by highly trained Doctors who are qualified GPs and have also undertaken training in Aesthetic medicine with the University of Queensland and Bond University .

Why choose us

Our philosophy is to strive to do our best to address your skin care concern’s using a combination of current medical grade skin care treatments and prescription medication (if needed).

You can feel safe that you are being treated by highly trained Doctors who are qualified GPs and have also undertaken training in Aesthetic medicine with the University of Queensland and Bond University .

Our Treatments

Platelet-Rich Plasma Injections

Stimulates new collagen production for a youthful appearance

Laser Genesis

Smooths uneven skin texture and corrects redness

Dermapen4

Resurfacing and retexturizing
of your skin

Plexr Plasma Pen

Stimulates instant contraction and
tightening of the skin

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Platelet-Rich Plasma Injections

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Laser Genesis

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Dermapen 4

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Plexr Plasma Pen

Join us

Be notified of special promotions and exclusive member offers

Our Team

The New Leaf Skin Clinic team consists of well trained
doctors and nurses who approach conditions with both
a medical and cosmetic perspective

Conditions

Here at New Leaf Skin Clinic, we treat a variety of conditions
including acne, ageing and pigmentation. We like to help our
clients so they feel comfortable in their own skin.

View Conditions