Changes to any of you booked appointments must be made at least 48 hours prior to your scheduled appointment. If you cancel within 48 hours of your appointment or fail to attend, we reserve the right to charge 50% of the booked treatment cost. In the case of packages, the booked treatment will be forfeited.
Cancellations that are made within 48 hours of your appointment or if you fail to attend, the booked treatment will be forfeited. If you decide to cancel the whole package, the full price paid will be forfeited.
The deposit is strictly non-refundable as we are reserving such a lengthy amount of time for you to enable us to complete your procedure. If you cancel within 48 hours of your appointment or fail to attend, you will forfeit your deposit. To rebook your cancelled appointments, you will be required to pay an additional deposit fee. Cancellations can be done by calling the clinic on (03) 8577 8060 and via email at email@example.com.