Appointments, Refunds and Cancellations

Appointments can be booked

  • Online
  • In Person
  • Phone – Give us a call at (03) 8577 8060

Please aim to arrive at the clinic 10 minutes prior to your appointment to allow time for checking in. If you are late, we may not be able to provide you with the full treatment but you will still be charged for the full appointment.

 

Deposit

A $50 deposit fee is required for all treatments below $500 and treatments/packages above $500 will require a $200 deposit fee to schedule a booking. The deposit is then deducted from the total balance of you service on the day of your appointment.  The deposit can be paid via credit card, bank transfer and paypal. If you’re paying by bank transfer, we require you to take a screenshot of your payment receipt and we will confirm back that your payment has been received. It is your responsibility to ensure that the bank transfer account details are correct.

We do not provide a refund if you have a change of mind about products and services that you have purchased. We want you to be a happy client, so if our service or product is faulty, then it may either be replaced or refunded.

 

In the case of pre-purchased packages, you can choose to cancel a service and receive a refund for unconsumed services only if the services provided had a major problem.

 

This would include:

  • There was a problem that if it was known before the purchase, it would have been stopped
  • The services did not meet the specific purpose that you came in for and cannot be fixed within a reasonable time frame
  • Creates an unsafe situation

 

Treatments and packages are not transferable to other individuals or clinic.

Changes to any of you booked appointments must be made at least 48 hours prior to your scheduled appointment. If you cancel within 48 hours of your appointment or fail to attend, we reserve the right to charge 50% of the booked treatment cost. In the case of packages, the booked treatment will be forfeited.

 

Packages

Cancellations that are made within 48 hours of your appointment or if you fail to attend, the booked treatment will be forfeited. If you decide to cancel the whole package, the full price paid will be forfeited.

 

Deposit

The deposit is strictly non-refundable as we are reserving such a lengthy amount of time for you to enable us to complete your procedure. If you cancel within 48 hours of your appointment or fail to attend, you will forfeit your deposit. To rebook your cancelled appointments, you will be required to pay an additional deposit fee. Cancellations can be done by calling the clinic on (03) 8577 8060 and via email at info@newleafskinclinic.com.au.