Platelet-Rich Plasma Injections – New Leaf Skin Clinic

Appointments, Refunds and Cancellations

Appointments

Appointments can be booked

Online
In Person
Phone – Give us a call at (03) 8577 8060

Please aim to arrive at the clinic 10 minutes prior to your appointment to allow time for checking in. If you are late, we may not be able to provide you with the full treatment but you will still be charged for the full appointment.

Deposit

A $50 deposit fee is required for all treatments below $500 and treatments/packages above $500 will require a $200 deposit fee to schedule a booking. The deposit is then deducted from the total balance of you service on the day of your appointment. The deposit can be paid via credit card, bank transfer and paypal. If you’re paying by bank transfer, we require you to take a screenshot of your payment receipt and we will confirm back that your payment has been received. It is your responsibility to ensure that the bank transfer account details are correct.

Refunds

We do not provide a refund if you have a change of mind about products and services that you have purchased. We want you to be a happy client, so if our service or product is faulty, then it may either be replaced or refunded.

In the case of pre-purchased packages, you can choose to cancel a service and receive a refund for unconsumed services only if the services provided had a major problem.

This would include:

There was a problem that if it was known before the purchase, it would have been stopped
The services did not meet the specific purpose that you came in for and cannot be fixed within a reasonable time frame
Creates an unsafe situation

Treatments and packages are not transferable to other individuals or clinic.

Cancellations

Changes to any of you booked appointments must be made at least 48 hours prior to your scheduled appointment. If you cancel within 48 hours of your appointment or fail to attend, we reserve the right to charge 50% of the booked treatment cost. In the case of packages, the booked treatment will be forfeited.

Packages

Cancellations that are made within 48 hours of your appointment or if you fail to attend, the booked treatment will be forfeited. If you decide to cancel the whole package, the full price paid will be forfeited.

Deposit

The deposit is strictly non-refundable as we are reserving such a lengthy amount of time for you to enable us to complete your procedure. If you cancel within 48 hours of your appointment or fail to attend, you will forfeit your deposit. To rebook your cancelled appointments, you will be required to pay an additional deposit fee. Cancellations can be done by calling the clinic on (03) 8577 8060 and via email at info@newleafskinclinic.com.au.

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Platelet-Rich Plasma Injections

WHAT ARE PLATELET-RICH PLASMA INJECTIONS?

Platelet-rich plasma treatment involve the collection of your blood which is then spun down using a centrifuge to separate the plasma and platelet portion. The platelet rich plasma portion of your blood is then injected back into your skin, intradermally, to stimulate new collagen production and encourages healthy cell renewal for a glowing, youthful appearance.

WHERE AND WHAT CAN IT TREAT?

PRP can be used anywhere on the body but it is generally used on the face and on the scalp to encourage hair growth. It can be used to treat:

- Fine Lines & Wrinkles
- Skin Tightening
- Scarring
- Hair Loss (encourages hair growth)

Benefits

1

Complete Skin Rejuvenation

Stimulates collagen and elastin production

2

Promotes Hair Growth

Stimulates and thickens hair follicles

3

It's Natural

We only use your plasma and nothing else

HOW MANY TREATMENTS WILL I NEED?

This will depend on the health and age of your skin. We do suggest a 2-3 treatments 4 to 6 weeks apart to have optimal results.

HOW LONG DO THE RESULTS LAST FOR?

There is ongoing improvement in the skin up to 12 months after each treatment, depending on the rate the patient produces collagen. It is suggested that you have a follow up treatment every 12 months.

ARE RESULTS IMMEDIATE?

No. Swelling from the plasma is what you will see and feel first. Once this has subsided you will not see much change at all. Results are visible at 2-3 weeks and improve gradually over the next few months as the platelets will stimulate the growth factors which will help assist in more collagen growth.

IS IT PAINFUL?

A numbing cream is applied 30 mins prior to the treatment to minimise any discomfort.

ARE THERE ANY SIDE EFFECTS?

Expect minimal swelling, bruising and redness for 12-24 hours. Some clients may experience headaches.

IS THERE ANY DOWN TIME?

It really depends on the person. Expect minimal swelling, redness and bruising for the first 24 to 48 hours post procedure. The treated area will feel a little bit tender for a few days.

Results

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